ComplyTrack Logo ComplyTrack

Terms of Service

Last updated: 10 June 2026

1. Agreement to Terms

By accessing or using ComplyTrack ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service. These Terms constitute a legally binding agreement between you ("User", "you") and Xtenalyze Ltd ("we", "our", "us"), registered in England and Wales (Company Number: 09147474).

2. Description of Service

ComplyTrack is a UK compliance monitoring platform that provides:

  • Companies House filing deadline tracking and alerts
  • Corporation Tax deadline calculation
  • VAT obligation monitoring (via HMRC integration)
  • Risk scoring and compliance status reporting
  • Director and PSC monitoring
  • Email, SMS, and Slack notification delivery

The Service is provided "as is" and we do not guarantee it will be error-free or uninterrupted.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. You must be a legitimate business user requiring UK compliance monitoring.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised use.

3.3 Accurate Information

You must provide accurate and complete information during registration and keep it up to date. We are not liable for any consequences arising from inaccurate information.

4. Subscription and Payment

4.1 Plans

The Service is offered under different subscription tiers with varying features and company limits. Current plans and pricing are available on our pricing page.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. Payment is processed by Stripe. By subscribing, you authorise us to charge your payment method at the start of each billing period.

4.3 Price Changes

We may change prices with 30 days' written notice. Price changes take effect at the start of your next billing period. Continued use after a price change constitutes acceptance.

4.4 Refunds

Refunds are provided at our discretion. If you cancel your subscription, you will retain access until the end of your current billing period. No partial refunds are provided for unused periods.

5. User Obligations

You agree to:

  • Use the Service only for lawful purposes and in accordance with these Terms
  • Not attempt to gain unauthorised access to any part of the Service
  • Not use the Service to transmit malware or harmful code
  • Not resell, sublicense, or redistribute the Service without written consent
  • Not use the Service to compete with us or build a similar product
  • Keep your account credentials secure and not share them
  • Notify us promptly of any security breach or unauthorised use

6. HMRC Integration

6.1 Authorisation

When you connect your HMRC account, you authorise us to access your VAT and/or Corporation Tax information via HMRC's APIs. This authorisation is governed by HMRC's terms and conditions in addition to these Terms.

6.2 Data Handling

We handle HMRC data in accordance with HMRC's security standards and our Privacy Policy. HMRC tokens are encrypted and stored securely. You may disconnect HMRC at any time through your account settings.

6.3 Accuracy

While we strive for accuracy, tax deadline information is calculated or retrieved from HMRC and may contain errors. You are responsible for verifying all tax obligations independently. We are not liable for penalties arising from inaccurate information provided by the Service.

7. Intellectual Property

The Service, including its design, code, content, and trademarks, is owned by Xtenalyze Ltd and protected by UK and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim
  • We are not liable for penalties, fines, or losses arising from your failure to meet compliance obligations
  • We are not liable for the accuracy of data provided by third parties (Companies House, HMRC, Stripe)
  • We are not liable for service interruptions caused by factors beyond our reasonable control

9. Indemnification

You agree to indemnify and hold harmless Xtenalyze Ltd and its officers, directors, and employees from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your breach of these Terms
  • Your violation of any applicable law or regulation
  • Any third-party claims related to your use of the Service

10. Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to such processing and you warrant that all data provided by you is accurate.

11. Termination

11.1 By You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

11.2 By Us

We may suspend or terminate your access immediately if:

  • You breach these Terms
  • You fail to pay subscription fees
  • We are required to do so by law
  • We reasonably believe your use poses a security risk

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with our Privacy Policy. Sections 7, 8, 9, and 12 survive termination.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact

If you have questions about these Terms, contact us:

Xtenalyze Ltd (trading as ComplyTrack)
Flat 307 Goldfinger Court, 23 Balladier Walk
London, E14 6UN
Email: support@complytrack.co.uk