Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the ComplyTrack website and services (the "Service") operated by Xtenalyze Ltd ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

ComplyTrack is a UK compliance monitoring platform that provides:

• Companies House filing deadline tracking
• Automated compliance alerts and notifications
• Integration with Companies House API for real-time data
• Dashboard for monitoring multiple companies
• Email, SMS, and webhook notifications

The Service is designed to assist with compliance monitoring but does not constitute legal or professional advice. Users remain responsible for their own compliance obligations.

3. User Accounts

To access certain features of the Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorized access

We reserve the right to terminate accounts that violate these Terms or are inactive for extended periods.

4. Subscription Plans and Billing

ComplyTrack offers various subscription plans with different features and limitations:

• Free Plan: Limited to 2 companies with basic features
• Professional Plan: £12/month for up to 15 companies
• Business Plan: £35/month for up to 75 companies
• Enterprise Plan: £99/month for unlimited companies

Billing is processed monthly or annually in advance. All fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days' notice.

Failure to pay fees may result in service suspension or termination.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to systems
• Interfere with the proper functioning of the Service
• Use the Service for any unlawful or fraudulent purpose

We reserve the right to investigate and take appropriate action against users who violate these restrictions.

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

You retain ownership of any data you provide to us. We may use aggregated, anonymized data for service improvement and analytics purposes.

7. Service Availability

While we strive to provide reliable service, we cannot guarantee:

• Uninterrupted access to the Service
• Error-free operation
• Availability of third-party data sources
• Compatibility with all systems and browsers

We may temporarily suspend the Service for maintenance, updates, or other operational reasons.

8. Intellectual Property

The Service, including its content, features, and functionality, is owned by Xtenalyze Ltd and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purposes. You may not:

• Copy, modify, or create derivative works
• Reverse engineer or attempt to extract source code
• Remove or alter proprietary notices
• Use our trademarks without permission

9. Disclaimers and Limitations

No Legal Advice

ComplyTrack is a monitoring tool only. We do not provide legal, accounting, or professional advice. You should consult qualified professionals for specific guidance.

Data Accuracy

While we strive to provide accurate information from Companies House, we cannot guarantee the completeness or timeliness of all data. You remain responsible for verifying information and meeting all compliance obligations.

Service Limitations

The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Xtenalyze Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Penalties or fines resulting from missed deadlines
• Costs of substitute services
• Any other commercial damages or losses

Our total liability for all claims shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Xtenalyze Ltd from any claims, damages, or expenses arising from:

• Your use of the Service
• Violation of these Terms
• Infringement of third-party rights
• Your failure to meet compliance obligations

12. Termination

Either party may terminate these Terms at any time:

By You

• Cancel your subscription through your account settings
• Contact us to request account deletion
• Stop using the Service

By Us

• For violation of these Terms
• For non-payment of fees
• For extended periods of inactivity
• At our discretion with reasonable notice

Upon termination, your access to the Service will cease, and we may delete your data according to our retention policies.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

14. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes by:

• Posting updated terms on this page
• Updating the "Last updated" date
• Sending email notifications where appropriate

Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have questions about these Terms, please contact us:

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Xtenalyze Ltd concerning the Service.

These Terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.